PR Newswire | 11 Feb, 2013
GURGAON, India: Writer Safeguard Pvt Ltd. is a cash management firm involved in the flow of cash and currency into the Automated Teller Machines (ATM) and Cash-in-Transit (CTI) services. Since security is of paramount importance when it comes to cash movement, Writer Safeguard takes special care and adheres to the stringent quality systems in order to safely move cash between banks, retail outlets and consumers. To ensure smooth running of the cycle, they have now switched to AMEYO, the complete CIM solution, as their backbone technology.
Writer Safeguard were in search of a technology that would help them in keeping track on the calls they receive. They wanted their custodians to be managed and also needed better call management, serviceability and Turn Around Time (TAT). Writer Safeguard lacked a technology that could streamline their operation and manage their blended process.
Swapnil S. Bagul, IT - CTO, Writer Safeguard, says, "Writer Safeguard is in the business of securely moving physical cash in the Indian ATM and Retail market. Since ATM is the real time front desk of Indian banking industry for its customers, maintaining the ATM in the best of its health and always cash ready is the most basic need of banks to cater to their customer needs. WSG has an army of field custodians and engineers who does the required task round the clock. To provide the tracking of ATM visits and prevent misuse of ATM machines, WSG has deployed software systems along with a box and leading edge command center solution, AMEYO, together which assures WSG of a quality service, wherein, the requisites are done through direct communication between the Command centre agents and the field engineers or custodians. With AMEYO, we now have seamless interaction, tracking and recording of every field level activity related to the ATM upkeep and its maintenance. This further churns MIS data that is appreciated by WSG Management for better visibility and decision making."
Writer Safeguard, with the help of AMEYO, were able to manage their back-end integration for their custodians. With the robust blended feature of AMEYO, the agents could manage both inbound and outbound campaigns simultaneously. They lacked such automation initially as they ran their process manually. Another feature of AMEYO was priority call back which enabled them to call the customers who were previously unavailable or busy. Writer Safeguard were able to manage their call efficiency, accountability and serviceability with the AMEYO solution offered by Drishti.
About Writer Safeguard Pvt. Ltd.:
Writer Safeguard Pvt. Ltd. is a leading multi-services corporate solutions provider headquartered in India. The organisation has established itself in varied service lines in relocations & orientation, information management, cash management and logistics. It has earned its distinction as the second largest provider of cash management services across India within 5 years of entering the arena.
About AMEYO:
AMEYO is the flagship solution from Drishti for complete CIM. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
About Drishti:
Drishti is a leading provider of Contact Center Software and Enterprise Communication Applications. Drishti offers communications solutions that empower enterprises to dynamically manage business processes, interactions, workforce and service levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth.
Primary Media Contact: Vijayendra Raj, pr@drishti-soft.com, 91-124-4771023
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