Rita Sharma | 28 Jun, 2011
Email messages are like technology mingled with creativity. Use of simple yet powerful words in a Business E-mail can persuade your customers to buy the product, can help you build a long lasting relationship with clients, and can create your image in the market. It is the strategic and effective channel of communication and also the most formal one. Important here is to create a positive image on the recipients of the message, either serving the purpose or giving concise yet powerful information.
Sending email message engrosses a simple format, subject on the above and matter below. A clear understanding of the matter leads to good subject content, which should be concise but also reveal the matter briefly like a summary in few words. Here are some tips inclusive of dos and don'ts on writing Business E-mail:
Subject: Be very precise and clear while writing a subject of the email remembering if the reader does not find it considerable enough, he/she will definitely not takes the pain to read the whole matter, however it may be important. An inbox is filled with the dozens of messages. An appropriate subject increases the reading probability among the recipients of email and also decides that how much concern the reader will render to the message.
Appearance: Human being is a visual being. He likes the look of the food; he wants to have it, although decider here is the tongue. Exactly! Looks do matter. Inappropriate font style, clownish adjustment of paragraph, and disarrangement in the content type like bold or underlined matter speak volumes about the writer as well as the importance of the content. All caps should also be avoided as it is equivalent to screaming.
Selection of Words: Office-email system is the formal channel of communication to the clients and employees as well. Selection of right words is very important while writing to the seniors, clients, or even junior employees. The message should carry the information in most ethical manner completely excluding sexually suggestive words or any kind of explicit material. Words used in the message should reflect your integrity and commitment towards ethics and work. Also, be very careful with the promotional texts that can lead your content to spam rather than inbox. Promotional texts include "free," "prize," "money," "win" "profit," etc.
Attachments and other extravagance: Attachments should be precisely named reflecting its purpose and details in the most righteous manner. "Reply all" and "cc" is the common phenomena of email message which should be used wisely. To avoid breach of trust, "BCC" should be used, which will help to hiding your private and important email contacts.