Dealing with tough, hesitant customers

Top Stories

»	India’s export outlook brighter as manufactured goods gain share: RBI
»	Private consumption driving growth in Q3 with rural India taking lead: RBI
»	Indian MSMEs create about 10 crore jobs in 15 months
»	Indian prefer Q-commerce for daily essentials, physical stores for high-value buying
»	Embedded finance to unlock $25 bn revenue opportunity for India’s platforms by 2030

Kaye Z. Marks | 12 Aug, 2008
Expert marketers and sales people know that product resistance is often part and parcel of selling your products and services. It may be because of a particular concern on the product that’s preventing your prospective customers to buy from you. Or it may also be that they’re hesitant on how effective it can be to their situation.

Most of the time, your target audience will be able to express it verbally. But when resistance is non-verbal – meaning, your target audience’s face reflects confusion – you just need to read between the lines, and interpret the body language and expression.

While managing your target client’s hesitance to your sales speech, it would indeed be very difficult for you to do that. Nevertheless, experienced marketers would tell you that such reaction is actually a good thing. It means that even with an objection, your target clients are actually considering your product if not for a few concerns they have. These then should be properly addressed in order for you to turn then into buying customers.

Trained sales agents know this. And as a business owner you should too. Most often than not, the concerns brought up by your target audience may not be the actual issue they’re concerned with. In fact, it may just be that they’re not sure of how they should convey what they need to know from your products and services. This then makes it difficult for your target clients to agree to what you are offering. Unless you understand and overcome the issues pertaining to their objection, you as a business owner will never be able to get your target customers to agree to buy your product or avail of your service.

This is what is important when handling customer resistance to your product. Your prospects are simply unwilling to make a commitment to buy from you. This is certainly the hardest part in any selling process. When you ask your prospect to agree to a sale, yet the prospect hesitates, or worse, responds with a resounding ‘no’, you should be able to overcome that. Most successful business owners can vouch that when you are able to rise above the rejections, you’ll more likely to get customers who are not only one-time buyers, but repeat business clients as well.

What you need then is communicating with target clients in order to convince them to consider your products and services despite the issues. You can do this by requesting a commercial color printing company to produce marketing tools that would best clear up the issues in the client’s minds. It’s all about providing assistance so that your prospect can finally make a decision – which is hopefully to your advantage.

The good news though is that not every customer can resist your offer. There were many times those buyers close a sale even without you convincing them to do so. Since they are convinced that the product is good for them, you don’t even have to introduce or say your sales speech. All you got to do is to point them to the right direction and you’re on your way to being successful in your marketing campaign.