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Rs 300 cr worth offers help OPPO log solid festive growth
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SME Times News Bureau | 17 Oct, 2019
Chinese smartphone maker OPPO
which doled out Rs 300 crore worth unique offers on its smartphone
portfolio during the first wave of festive sales has paid off well and
the company has witnessed an overwhelming response, Sumit Walia, VP,
Product and Marketing, OPPO India, said on Thursday.
The company
planned unique offerings for its customers such as complete damage
protection, one-time screen replacement and cashback on bank
debit/credit cards, no-cost EMI and exchange options on its expanded
portfolio including six new devices launched ahead of the festive period
including Reno2 and A series.
"We have kept the momentum alive
by offering our customers with unique offers which will remain available
till the end of this month," Walia told IANS.
According to him, the customer-first approach has clicked massively among the consumers.
According
to Counterpoint Research, OPPO bagged top position in the after-sales
service, saying the brand was the quickest in after-sales service
delivery with 51 per cent of the issues fixed within an hour.
OPPO has created an intrinsic network of over 60,000 sales points and over 250 exclusive retail outlets across the country.
It also has a robust network of over 500 exclusive service centres across 476 Indian cities.
Additionally, OPPO 'Care Customer Services' are available in nine languages, most by any smartphone company in India.
A dedicated AI-powered chatbot called 'Ollie' is available 24x7 for consumers that resolves 94.5 per cent of their queries.
"The
comprehensive customer experience across verticals has been a key
factor in our growth and has helped us increase the brand love. As per a
recent report by International Data Corporation (IDC), all these
efforts combined have helped us achieve an astounding growth of 41 per
cent in Q2, 2019," said Walia.
OPPO had 9.7 per cent market share
in the Indian smartphone market in the second quarter (Q2) this year
because of affordable A series. Online channel accounted for 19.1 per
cent for OPPO -- driven by online exclusive model "K1".
"We
aggressively planned for the festive period and are extending offers
pan-India across online and offline platforms for our valued customers,"
the company executive added.
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