DPA | 14 Apr, 2010
Microsoft has outsourced its internal tech support to Indian technology services firm Infosys, the companies have announced.
The move was first revealed in an Infosys press release Tuesday announcing a three-year deal to "manage internal IT services for Microsoft worldwide" and later confirmed by the US software giant.
"As part of this managed services agreement, Infosys will streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7," Infosys said in a statement.
No financial or other terms of the deal were released. But Microsoft said that it would still retain strategic functions in its internal IT management and was engaging Infosys to consolidate service previously provided by a variety of outside vendors.
The move will see Infosys providing help desk support for 450 Microsoft locations worldwide as Microsoft looks to cut costs by outsourcing jobs to the Indian tech services firm.
"The fully integrated solution developed by Infosys will help us enhance how we deliver end-user computing services to our internal employees and partners while leveraging the innovation and investments we make in developing new technologies," said Jim DuBois, Microsoft's general manager of service management.
