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Profile of Ashwin Merchant: A true entrepreneur and SME family member
Born in an industrious SME family, Ashwin Merchant is an engineer from VJTI, University of Mumbai with post graduate studies in marketing management. After returning from USA, where he had gone to pursue higher studies, initially he joined family linked business in manufacturing of electrical equipment.

In the first quarter itself he designed and developed first of its kind of solid state battery charger (unique, advanced, not available in India) and demonstrated manufactured product at India International Trade Fair (IITF) in New Delhi under Government of Maharashtra pavilion for SSIs & SMEs. He put in lot of marketing into business of selling a hard core electrical product by designing catalogue which unlike rest, talked about benefits and not just features.

For a 15 day trade fair, to explain product he used tape recorder which played product information to visitors. A nice logo and business cards were designed as marketing tool. Received hundred of enquiries and back in Mumbai seniors were not ready to allocate company typist to reply enquiry.

Ashwin Merchant borrowed money and bought Apple computer than costing Rs.99,000/- a first generation of PC. Used low profiled word processing software and mail merged all enquiries with a single text in less than a week. Surprised by technology assistance and usage for commercial purpose, senior encouraged him to do a business in the area of providing similar services to all those who regularly participate in exhibitions.

And, this gave birth to India's first word processing bureau WORDPLUS Compu-Mark Assistance which was launched at a well known event at Hotel Ambassador in Mumbai. From thousands of square feet of space at the factory, Ashwin Merchant preferred to settle in 200 square feet office in South Mumbai, purchased on rent.

Complete Profile

Most marketing problems are really the absence of practical ideas

Ashwin Merchant | 28 Dec, 2009

Ideas have no meaning unless executed, success or failure is secondary.

Most of the times, owners and managers are carried away by the high profile, power packed motivational speeches by management gurus and the books and articles authored by those who share the success stories of the famous and successful people. Here, the fundamentals and contexts are often missing. What happened in some western country is entirely different and implementing these ideas surely invites failures.

 Geography and demography of countries and even regions and cities of a country are different. Take for example, the AC Bus services to take and drop in Mumbai has a fundamental pitfall in a sense that Mumbai is long, has few parallel roads that controls the traffic upwards and down i.e. from North to South Mumbai in the morning and other way in the evening. The density of traffic is one way any time. This leads to 50% operating efficiency leading to profitability of the project. Whereas the same idea works well in cities which have ring roads and geography is extended all sides and not just north-south. The above fact was discussed by me with the VP of the company who started this private service in Mumbai way back in 90s.

Same is true while considering the pricing of product. A client of mine, a fortune company from USA, when decided to start looking for India as a market and marketing to companies in India, an industrial product, the manager of South East Asia priced it same as prevailing in Singapore and other countries in Asia except China. The customer mapping clearly indicated that buyers are located in North in NCR, industrial township near Hyderabad and on the out skirts of Chennai (Madras than), the cost of traveling to and fro to attend an enquiry is much more and several times when compared to marketing in Singapore and alike countries. Immediately this practical issue was sorted out and re-pricing was done to run the business profitability. Today, company has completed more than twelve years In India.

Owners of small and medium size businesses must understand that just following the success stories and charged by the motivation talks of trainers and speakers won’t lead them to any success, on the contrary more often they spend out of ‘josh’ and later loose ‘the hosh’.  

Be practical. Get reality checked done on your idea management for marketing from the experts in marketing and not management in general.

(To know more about the author please visit: www.ashwinmerchant.com The author can be contacted at ashwin.merchant@yahoo.com)

 
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