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Airtel recharge now available at ATMs, grocery stores
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SME Times News Bureau | 06 Apr, 2020
In a bid to make it convenient
for Airtel subscribers to recharge their prepaid phones, the company has
started offering recharging facilities at ATMs, grocery stores and
chemist shops.
In a mail to the subscribers, Airtel CEO Gopal
Vittal said: "We also recognise that there is a large population which
isn't online and is unable to recharge at their regular retailers. To
address that, we have activated several new channels - Bank ATMs,
pharmacies as well as grocery stores."
The partners of Airtel in this initiative are HDFC, ICICI, Apollo and Big Bazaar, he said.
Vittal,
however, said that given the threat of the coronavirus pandemic, the
company recommends people to stay safe and use its digital medium to
recharge.
"You can also help, do your bit, and recharge for those
around you, who do not have access to a digital channel. You can
recharge at Airtel.in or through the Airtel Thanks app," the letter
said.
Earlier Reliance Jio too had announced similar alternative channels for recharge.
Regarding
issues faced by customer, the Airtel CEO urged customers to use the
digital medium to raise query or concern because call centers are
running at reduced capacity.
"We have strengthened our IVR, which
can now address 98 per cent of all your concerns. In case the IVR can't
resolve it, we have enabled a functionality that allows you to create a
ticket on the IVR itself. Or better still you can raise your issue
through the Airtel Thanks App. Rest assured, once raised digitally, we
will address it on priority," he said.
Earlier the telecom major
had announced to extend the validity of pre-paid packs of over 8 crore
subscribers till April 17, in view of the coronavirus crisis and the
resultant nationwide lockdown.
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